ACRL Virtual Reference Competencies II

Virtual Reference Competencies II: Practice and Expand Communications Skills and Knowledge
An ACRL Online SeminarJanuary 28 -February 16, 2008


Course Description:Virtual reference service requires all of the same professional communications skills and knowledge as face-to-face reference service. The challenge is to apply, practice, imagine, and understand how to communicate professionally within the technology context and using good reference skills and knowledge. In this course participants will engage in learning activities, supported by readings as well as lecture and discussion to practice and expand the communications competencies required by effective virtual reference librarians.

"Virtual Reference Competencies II: Practice and Expand Communications Skills and Knowledge" is a primarily asynchronous seminar, allowing participants to work through course material at times convenient to them throughout the three week scheduled course time. Participants may also choose to schedule online chat time with the teacher, as they feel necessary. Specific material and learning activities will be covered during each week of the course. Threaded discussion forums are available for use in learning activities and other course-related conversations.

Instructor: Diane Kovacs, Kovacs Consulting


Registration:
ACRL member: $135
ALA member: $175
CACUL member: Can$195 (charges will be made in U.S. dollars)
Nonmember: $195
Student: $60